Negative Message
As a representative of the company to which you addressed your Direct Claim letter in Week 4, respond to your own claim letter and explain why your company is unable to comply with the claim request.
Create a one-page negative message, in letter format, using 12-point Times New Roman font.
Follow the 4-step negative message format introduced in the Ch.9 lecture slides and textbook.
1.Buffer- a neutral or positive opening that does not reveal the bad news.
2.Reasons- an explanation of the causes for the bad news
Negative news- A clear but understated announcement of the bad news; may include an alternative or compromise
close- a personalized, forward looking, pleasant statement
I will provide you with my direct claim letter
Important to know.
Message follows correct format
Margins, spacing, and justification are correct
Date, sender, receiver, and subject line are correctly identified using appropriate format
Salutation, signature, and enclosure (if required) are included using appropriate format
Opening provides positive buffer that does not identify negative news.
Message clearly and effectively explains reasons for negative news without divulging news itself.
Message effectively describes negative news in a clear but understated way.
Message provides pleasant, forward-looking close that does not reference negative news.
All ideas clearly follow logical sequence (i.e., buffer, reasons, negative news, forward-looking close)
Message clearly and effectively allows reader to understand/accept news; eliminates need for further correspondence; uses respectful language; and demonstrates desire for continued relations.
Writing is very concise
All sentence and paragraph structure is very effective
No spelling errors
No grammar errors
No punctuation errors
